About
Results-driven IT leader with 14+ years of experience driving digital transformation across the Asia-Pacific region. Led initiatives that boosted employee productivity by up to 90% and reduced IT costs by 30% through innovative automation solutions and strategic technology alignment. Proven ability to bridge business goals and technology, delivering impactful, sustainable results while fostering a culture of continuous improvement.
With over 14 years of experience in IT infrastructure management, service delivery, and digital transformation, I am passionate about leveraging technology to not just improve operations, but to empower businesses to exceed their potential.
My IT journey started as a Network Administrator, where I quickly saw the immense potential of technology to transform businesses. Moving into IT Management allowed me to focus on bridging the gap between technical teams, business leaders, and end-users, ensuring that technology drives meaningful change.
My expertise includes:
- Driving innovation in IT solutions that enhance collaboration, improve security, and significantly boost productivity.
- Leading IT projects from conception to completion—on time, within budget, and with a focus on quality and business impact.
- Building and nurturing relationships with key stakeholders to ensure technology strategies are aligned with business goals.
- Developing and leading high-performance IT teams, fostering continuous improvement and professional growth.
- Establishing clear IT roadmaps, service catalogs, and governance frameworks for efficient operations and governance.
- Providing expert technical support and training, ensuring smooth technology adoption and maximum adaptability.
Core Skills
Digital Transformation & Automation
I lead innovative initiatives, utilizing cutting-edge technologies to streamline operations and enhance efficiency. My team focuses on automating processes and integrating digital solutions, resulting in productivity gains and cost reductions. Through strategic planning, I help organizations adapt to the digital age, turning challenges into opportunities for growth.
Cross-Functional Leadership
Successfully leading cross-functional teams, I drive impactful digital transformation and automation projects. Navigating diverse perspectives and skills, I rely on strategic communication and active listening to manage potential conflicts. Our collaborative efforts consistently result in increased productivity, fostering a culture of innovation and mutual respect.
Business Analysis & IT Roadmaps:
I analyze business requirements to design IT roadmaps that align with strategic goals. By collaborating with stakeholders, I ensure that technology initiatives drive business growth. My roadmaps focus on scalability, efficiency, and innovation, enabling organizations to adapt to evolving market demands and maximize technology investments.
IT Service Delivery & Management (ITIL)
I prioritize end-user satisfaction by ensuring timely, high-quality IT service delivery. Gathering feedback regularly, I continuously refine operations to enhance the user experience. By fostering a customer-centric approach, I empower users to embrace technology, increasing their productivity while simplifying daily workflows.
IT Project Management
With experience managing IT projects, I’ve successfully delivered initiatives such as office relocations, infrastructure upgrades, and digitization efforts. My strengths in planning, risk management, and communication ensure projects are completed on time and within budget, providing high-quality solutions that align with business objectives.
IT Infrastructure Management
I specialize in implementing scalable IT solutions, including Windows Networks, Firewalls, Office 365, and Azure. My experience in strategic planning, risk management, and vendor coordination ensures the effective management and maintenance of IT infrastructure, delivering robust, secure, and efficient operations tailored to organizational needs.
Service Desk Management
I’m committed to delivering technology solutions that enhance end-user productivity and efficiency. By leveraging technical expertise and creative problem-solving, my team provides exceptional support. We gather regular feedback to improve systems and ensure the evolving needs of users are met, driving business success.
Team Building
I’ve developed a strong track record in building high-performing teams. By promoting collaboration and mutual respect, I create a positive work culture. I’ve successfully established teams from the ground up, including a department that led a major IT infrastructure revamp. My leadership drives team excellence and continuous improvement.
Vendor Management
With over a decade of experience managing IT vendors, I excel at contract negotiations and relationship-building across Southeast Asia. My ability to forge strong partnerships ensures optimal service delivery, cost control, and seamless operations. These collaborations lead to improved business outcomes while maintaining high service standards.
Corporate Training
I’m passionate about equipping end-users with the skills to maximize IT systems. My personalized training ensures optimal system adoption, improving operational success. As an Associate Trainer, I facilitated engaging sessions, reinforcing my belief that training is key to productivity and overall organizational success.
Asset Management
I optimize IT asset management by streamlining hardware and software inventory processes. My efforts reduce unnecessary costs and ensure maximum return on investment through effective control of licensing and procurement. By minimizing waste, I improve security and enhance resource efficiency for long-term sustainability.
Standards & Policy Development
With a decade of experience in IT security and systems, I’ve developed and implemented robust policies for security and data protection. My expertise in risk management and compliance has strengthened organizational security postures, ensuring adherence to industry standards and reducing vulnerabilities.
Professional Experiences
Current: IT Manager | Mirandah Asia Group | Duration: July 2011 - Present
As the IT Manager for APAC offices for Mirandah Group, I oversee strategic IT planning, daily operations, and security to ensure seamless service delivery. I collaborate with senior leadership, end-users, IT teams and external vendors to translate complex technical requirements into clear, actionable plans that drive business goals.
I lead and evaluate highly-skilled staff, advising management on IT projects, cybersecurity initiatives, and system improvements. I also conduct tailored training sessions to ensure staff at all levels adhere to IT systems, security policies, and best practices.
My team and I continuously analyze user needs and enhance systems to meet the firm’s evolving technological requirements.
- Digital Strategy and Execution: Pioneered a comprehensive digital transformation, increasing employee productivity by 90% and reducing IT costs by 30%. Successfully orchestrated the relocation of a department to the Philippines, generating $4 million in additional revenue and achieving a 60% reduction in operational costs through process automation and cutting-edge technology innovation. The digitization and automation initiative in 2018 enabled seamless remote work during COVID-19 ensuring business continuity.
- Service Operations & End-User Technology: Optimized IT service delivery by aligning with ITIL best practices, resulting in an 80% increase in service performance and user satisfaction. Streamlined incident management processes, reducing average resolution time by 70% and significantly enhancing end-user experience and efficiency.
- Regional IT Infrastructure & Security: Architected and deployed a resilient IT infrastructure across Asia, driving an 80% improvement in collaboration and productivity. Successfully implemented Office 365, iManage DMS, and hybrid-cloud solutions to enhance efficiency. Strengthened cybersecurity posture by integrating Intune and advanced security protocols, ensuring scalability, robust protection, and compliance.
- Cross-Functional Leadership & Change Management: Led cross-functional teams in delivering strategic digital solutions, boosting regional productivity and user experience. Championed change management initiatives, driving the adoption of new technologies and processes, which resulted in increased collaboration, improved satisfaction, and seamless user transitions across Asian offices.
- Standardized IT Policies & Governance: Established and standardized IT policies, governance frameworks, and security protocols across the region, streamlining operations and enhancing user experience. This unified approach increased collaboration, operational efficiency, and data protection, ensuring robust security and compliance across all offices.
Network administrator | Mirandah Asia Pte Ltd | Duration: September 2010 till July 2011
IT Infrastructure Management and Technical Support
- Sole IT Administrator: Successfully managed the entire IT infrastructure for the Singapore office, ensuring optimal performance and reliability.
- Comprehensive Technical Support: Provided top-tier technical and desktop support to all staff, troubleshooting system issues and resolving hardware and software problems.
- Skill Enhancement Training: Organized and conducted training sessions to enhance staff IT proficiency, focusing on essential Microsoft Office products.
- Successful Vendor Management and Migration: Led a team of vendors to successfully migrate Windows servers and implement Microsoft Exchange, enhancing the organization’s IT infrastructure and communication capabilities.
- Exceptional Performance Recognition: Received recognition from top management for consistently exceeding expectations in handling assigned responsibilities, demonstrating exceptional dedication and competence.
Early Career
- Associate Trainer | Genetiac Computer School | Singapore | 2012 – 2013 (Part Time)
- Tooling Engineer/Department Head | Inzign Pte Ltd. | Singapore | 2007 – 2010